As a stylist, Karlili is always happy to help you find the best fit. To make things clear for you, please take a moment and read through our policy below.
Once the order is placed, it is considered a confirmation from the customer. There shall be no alterations to the order, and no returns will be arranged. If you are not sure about the sizes, don’t worry, you may simply refer to the full product descriptions or contact us.
Out of our courtesy, exchange for a different size could be arranged, subject to the availability of the product. Please note that courier charges are on your expense.
In case of any defects or incorrect items sent, please kindly notify us within 3 days of delivery. Products of the same style and size will be provided and courier charges (both ways) will be covered by Karnana.com.
Return items for exchange must be in original and good conditions.
Sales items are not exchangeable.
I regret that no refunds, under no circumstances, would be arranged.
Colour aberration might occur due to different factors, such as individual computer monitors and lighting. Sizes are all measured by human, and there might be a slight discrepancy of 1-2cm.
In case of any disputes, Karnana.com reserves the right to make the final decision.